Privacy Policy

1) Information about the collection of personal data and contact details of the data controller

1.1 We are pleased that you are visiting our website and thank you for your interest. Below, we inform you about the handling of your personal data when using our website. Personal data is any data that can be used to personally identify you.

1.2 The data controller for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is Ka.I Health GmbH, Odenwaldstraße 1, 63263 Neu-Isenburg, Germany, email: info@kai-health.net. The data controller is the natural or legal person who, alone or jointly with others, decides on the purposes and means of the processing of personal data.

1.3 For security reasons and to protect the transmission of personal data and other confidential content (e.g., orders or inquiries to the data controller), this website uses SSL or TLS encryption. You can recognize an encrypted connection by the string https:// and the lock symbol in your browser bar.

2) Data collection when visiting our website

When using our website for purely informational purposes, i.e., if you do not register or otherwise transmit information to us, we only collect data that your browser transmits to our server (so-called "server log files"). When you visit our website, we collect the following data, which is technically necessary for us to display the website to you:

Our visited website
Date and time of access
Amount of data sent in bytes
Source/reference from which you reached the page
Browser used
Operating system used
IP address used (anonymized if applicable)

Data processing is carried out on the basis of Art. 6 (1) (f) GDPR based on our legitimate interest in improving the stability and functionality of our website. The data will not be passed on or used in any other way. However, we reserve the right to check the server log files retroactively if there are concrete indications of unlawful use.

3) Hosting & Content Delivery Network

We use the website builder system from Wix HQ, 6350671, Nemal Tel Aviv St 40, Tel Aviv-Yafo, Israel ("Wix") for the purpose of hosting and displaying the website on the basis of processing on our behalf. All data collected on our website is processed on Wix servers. Within the scope of the aforementioned services provided by Wix, data may also be transferred to Wix Inc., 500 Terry A. Francois Boulevard, San Francisco, California 94158, USA, for further processing on our behalf. In the case of data transfer to Wix in Israel, the adequate level of data protection is ensured by an adequacy decision of the European Commission. Further information on data protection at Wix can be found on the following website: https://de.wix.com/about/privacy.

The following describes the extent to which personal data is processed. Further processing on servers other than those mentioned above by Wix only takes place to the extent communicated below.

4) Cookies

To make visiting our website attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your device. Some of the cookies we use are deleted after the browser session ends, i.e., after you close your browser (so-called session cookies). Other cookies remain on your device and allow us or our partner companies (third-party cookies) to recognize your browser on your next visit (persistent cookies). When cookies are set, they collect and process specific user information such as browser and location data as well as IP address values as needed. Persistent cookies are automatically deleted after a specified period, which may vary depending on the cookie. You can check the duration of each cookie storage in the overview of the cookie settings of your web browser.

If individual cookies set by us also process personal data, the processing is carried out in accordance with Art. 6 (1) (b) GDPR either to fulfill the contract or in accordance with Art. 6 (1) (f) GDPR to safeguard our legitimate interests in the best possible functionality of the website and a customer-friendly and effective design of the site visit.

Please note that you can set your browser so that you are informed about the setting of cookies and can individually decide on their acceptance or exclude the acceptance of cookies for certain cases or in general. Each browser differs in the way it manages the cookie settings. How to change your cookie settings is described in the help menu of each browser. You can find these for the respective browsers at the following links:

Microsoft Edge: https://support.microsoft.com/en-us/microsoft-edge/...
Firefox: https://support.mozilla.org/en-US/kb/...
Chrome: https://support.google.com/chrome/answer/95647
Safari: https://support.apple.com/en-gb/guide/safari/...
Opera: https://help.opera.com/en/latest/web-preferences/

Please note that the functionality of our website may be limited if you do not accept cookies.

5) Contacting us

If you contact us (e.g., via contact form or email), personal data is collected. Which data is collected in the case of a contact form can be seen from the respective contact form. This data is stored and used exclusively for the purpose of answering your inquiry or for contacting you and the associated technical administration. The legal basis for processing the data is our legitimate interest in answering your inquiry pursuant to Art. 6 (1) (f) GDPR. If your contact is aimed at concluding a contract, the additional legal basis for processing is Art. 6 (1) (b) GDPR. Your data will be deleted after your inquiry has been conclusively processed; this is the case when it can be inferred from the circumstances that the matter in question has been conclusively clarified, provided there are no statutory retention obligations to the contrary.

6) Rights of the data subject

6.1 The applicable data protection law grants you the following comprehensive data subject rights (rights of information and intervention) vis-à-vis the data controller with regard to the processing of your personal data:

Right of access by the data subject pursuant to Art. 15 GDPR: You have the right to obtain the following information: the personal data processed by us; the purposes of processing; the categories of personal data processed; the recipients or categories of recipients to whom the personal data has been or will be disclosed; the envisaged period for which the personal data will be stored or, where that is not possible, the criteria used to determine that period; the right to request rectification or erasure of personal data or restriction of processing or to object to processing; the right to lodge a complaint with a supervisory authority; where the personal data is not collected from the data subject, all available information as to its source; the existence of automated decision-making including profiling and, at least in those cases, meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing for the data subject; the appropriate safeguards pursuant to Article 46 where personal data is transferred to a third country.
Right to rectification pursuant to Art. 16 GDPR: You have the right to demand immediate rectification of inaccurate personal data concerning you and/or the right to have incomplete personal data stored by us completed.
Right to erasure ("right to be forgotten") pursuant to Art. 17 GDPR: You have the right to demand the erasure of personal data concerning you if the conditions of Art. 17 (2) GDPR are met. However, this right does not apply to the exercise of the right to freedom of expression and information, for compliance with a legal obligation, for reasons of public interest, or for the establishment, exercise, or defense of legal claims.
Right to restriction of processing pursuant to Art. 18 GDPR: You have the right to demand restriction of the processing of your personal data for the following reasons: as long as the accuracy of the personal data contested by you is being verified; if you refuse the erasure of your personal data due to unlawful processing and instead demand restriction of their use; if you need the personal data for the assertion, exercise, or defense of legal claims once we no longer need this data for the purposes of processing; if you have filed an objection to processing for reasons relating to your particular situation, pending verification of whether our legitimate grounds override yours.
Right to information pursuant to Art. 19 GDPR: If you have asserted the right to rectification, erasure, or restriction of processing against the data controller, the controller is obliged to communicate any rectification or erasure of personal data or restriction of processing to each recipient to whom the personal data has been disclosed, unless this proves impossible or involves disproportionate effort. You have the right to be informed about these recipients.
Right to data portability pursuant to Art. 20 GDPR: You have the right to receive the personal data concerning you that you have provided to us in a structured, commonly used, and machine-readable format, or to request that this data be transferred to another controller, insofar as this is technically feasible.
Right to withdraw consent pursuant to Art. 7 (3) GDPR: You have the right to withdraw your consent to the processing of personal data at any time with effect for the future. In the event of withdrawal, we will delete the data concerned without delay, unless further processing can be based on a legal basis for processing without consent. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.
Right to lodge a complaint pursuant to Art. 77 GDPR: Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, your place of work, or the place of the alleged infringement, if you consider that the processing of personal data concerning you infringes the GDPR.

6.2 RIGHT TO OBJECT

IF WE PROCESS YOUR PERSONAL DATA ON THE BASIS OF A BALANCE OF INTERESTS BASED ON OUR OVERRIDING LEGITIMATE INTEREST, YOU HAVE THE RIGHT TO OBJECT TO THIS PROCESSING AT ANY TIME WITH EFFECT FOR THE FUTURE FOR REASONS ARISING FROM YOUR PARTICULAR SITUATION.

IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL CEASE PROCESSING THE DATA CONCERNED. HOWEVER, WE RESERVE THE RIGHT TO CONTINUE PROCESSING IF WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR PROCESSING THAT OVERRIDE YOUR INTERESTS, FUNDAMENTAL RIGHTS AND FREEDOMS, OR IF THE PROCESSING SERVES THE ASSERTION, EXERCISE, OR DEFENSE OF LEGAL CLAIMS.

IF WE PROCESS YOUR PERSONAL DATA FOR DIRECT MARKETING PURPOSES, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF YOUR PERSONAL DATA USED FOR DIRECT MARKETING PURPOSES. YOU MAY EXERCISE YOUR RIGHT TO OBJECT AS DESCRIBED ABOVE.

IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL CEASE PROCESSING THE DATA CONCERNED FOR DIRECT MARKETING PURPOSES.

7) Duration of storage of personal data

The duration of storage of personal data is determined by the respective legal basis, the purpose of processing, and — where relevant — by the respective statutory retention period (e.g., commercial and tax law retention periods).

If personal data is processed on the basis of express consent pursuant to Art. 6 (1) (a) GDPR, this data is stored until the data subject withdraws their consent.

If there are statutory retention periods for data processed on the basis of legal or similar obligations pursuant to Art. 6 (1) (b) GDPR, this data is routinely deleted after the retention periods have expired, provided it is no longer required for the fulfillment or initiation of a contract or we no longer have a legitimate interest in further storage.

Where personal data is processed on the basis of Art. 6 (1) (f) GDPR, this data is stored until the data subject exercises their right to object pursuant to Art. 21 (1) GDPR, unless we can demonstrate compelling legitimate grounds for processing that override the interests, rights, and freedoms of the data subject, or the processing serves the assertion, exercise, or defense of legal claims.

Where personal data is processed for the purpose of direct marketing on the basis of Art. 6 (1) (f) GDPR, this data is stored until the data subject exercises their right to object pursuant to Art. 21 (2) GDPR.

Unless otherwise stated in the information contained in this policy regarding specific processing situations, stored personal data will be deleted when it is no longer necessary for the purposes for which it was collected or otherwise processed.